Cotterill Civils (“Cotterill (Civils) Limited”, “us”, “we”) takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. Cotterill Civils is not responsible for the privacy practices of any websites which may be linked from the Cotterill Civils website, so please check these separately.

We may change this Privacy Policy from time to time by updating this page so please check our Privacy Policy for any changes when you revisit our website.

We ask for your personal information when you make a purchase, register, sign up for promotions, offers or competitions, or to receive news. Depending on which of these services you use, we may collect:

• your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase;
• details of any purchase orders that you place through the website, and any details we need for delivery;
• card payment details if making a purchase;
• details you provide when you contact us or make enquiries either generally or about any purchases you make with us;
• details of your visits to the website and the resources that you access; and
• information you provide if you report a problem with our website;

Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.

Depending on how you engage with us, we may use your information:

• to facilitate your use of this website and the services available through it;
• when you purchase from us, to process your order, collect payment, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for ongoing customer service dealings including any faults or repairs or refunds;
• to send you direct marketing messages about our products and services that you might be interested in unless you ask us not to. This will be in our legitimate interests as part of running our business.
• for internal accounting and regulatory purposes;
• for statistical analysis to assess our business performance and to improve our products and services;
• for the purposes of fraud detection and informing our decision based on risk about entering into a contractual relationship with you;
• to develop a social media relationship with you through our social media channels, which may include using images or videos you share with us;
• to improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in (See Keeping You Informed); and
• to ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.

If you take out an additional service plan with your purchase, Cotterill Civils will share limited personal information with the service plan provider. Cotterill Civils may also disclose your personal information:

• if we use authorised service providers to perform certain services on our behalf, for example this might include reviews, direct marketing programme and for online payment services. We do not permit our service providers to share or to use such information for any other purpose and they are under strict obligations to keep your information secure;
• Trusted third party suppliers providing relevant products and services related to your Cotterill Civils purchases (see Keeping You Informed)
• to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect Cotterill Civils, its business, staff and customers; and
• to prospective or actual buyers in the event that Cotterill Civils sells any of its business or assets so help ensure continuity of your customer relationship.

We may from time to time contact or update you about products, services or offers that may be relevant to you.

This may include delivery, reviews, lists and extended warranties, and other products and services related to your Cotterill Civils purchases, some of which are provided by Cotterill Civils and some by our trusted partners to whom we may pass on your details.

They or we may contact you about these by telephone, mail, email and SMS, using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.

If you don’t want to be contacted by post or telephone you can email us at enquiries@cotterillcivils.co.uk or write to us at the address located on our contact page. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 28 days.

If you don’t want to be contacted by email, please unsubscribe from the Cotterill Civils marketing emails that contain an easy means for you to unsubscribe.

Please note that Cotterill Civils would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.

Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, Cotterill Civils cannot guarantee the security of any information you provide online.

Mobile Terms of Service

Cotterill Civils

Last updated: Sept. 4, 2024

The Cotterill Civils mobile message service (the "Service") is operated by Cotterill Civils (“Cotterill Civils”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Cotterill Civils’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Cotterill Civils through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Cotterill Civils. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Cotterill or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Cotterill Civils mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Cotterill or email marketing@cotterillcivils.co.uk. 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please scroll up to refer to our privacy policy