Valentine’s Day – How we care about our customers

Valentine’s Day – How we care about our customers

On this Valentine’s Day, we’d like to share with you how we care…

Customers are at the core of our business. After all, without you, we wouldn’t be here.

When it comes to our customers, we focus on giving you the best experience whenever possible. Our core values are centred around you.

We offer great value and can be trusted to ensure you receive the materials you need to get the job done on time and at the best price. We’re experts at what we do and we want to share our knowledge with you to help you achieve the best outcomes and save money.

At Cotterill Civils, we’re also forward-thinking, whether that’s looking for ways to solve your problems now or in the future. We innovate to make sure you get the best quality and service, all because we care about you.

Here are our promises to you:

You will have your own account manager

Unlike some merchants, we’re not too big to care. When you deal with us, you deal with the same person. By having your own account manager, we’ll have prior knowledge of your business and the products you like, helping us to tailor our service to your needs. You will always have a personal service with us.

We help save you money

As we’re experts in our field, we can help ensure you have the best deals possible, whilst still maintaining excellent quality and results. We also price match many of our products to ensure you get competitive prices. We aim to ensure you receive your materials so that you get your job done on time and at the best price.

We hold large stocks of products on site

We have a large depot in the Midlands where we keep many products stocked on site to ensure we can get products out to you as and when you need them.

If you order a full delivery load – it is free

To show our gratitude for your loyalty and commitment, if you order a lorry full delivery is completely free.

We get back to you in 2 hours

Our aim is to get back to any customer query within 2 hours – your queries are important to us and we feel this commitment shows you that.

Here at Cotterill Civils, we want to make sure you feel looked after along every step of the way – from the first phone call, to our expert advice, to the order and delivery process and for the continuation of your custom with us. If you ever have any query do not hesitate to ask, we’d be more than happy to help. Give us a call on 0121 351 3230.

Happy Valentine’s Day and thank you for being loyal customers!