ISO 9001 / ISO 14001
We care about our customers
Customer care is paramount to what we do. We want to make our customers happy so that you come back and use our service.
Obtaining a 9001:2015 accreditation was extremely important to us. As an internationally recognised standard for quality, it was another way to show you just how committed we are to providing you with an outstanding customer service.
Here at Cotterill Civils, we are also Achilles Building Confidence Accredited. This means that Cotterill Civils has been evaluated by a group of professionals from the construction sector looking to drive standards and promote industry best practice. Rather than having to undertake a lot of administration work to evaluate a supplier each time a contract is awarded, the Achilles membership shortcuts this process, saving our customers the time and cost involved. They have ensured we have high performing supply chains, mitigating any risk of our suppliers to our loyal customers.
We are also Constructionline accredited which shows how our installation services and our contractors are second to none with expert knowledge and gives our customers a great experience when dealing with us.
Our commitment to environmental management
ISO 14001 is the most widely recognised environmental management system standard in the world.
It demonstrates our commitment to controlling the impact of our activities on the environment. The standard provides a best practice approach to improving our environmental performance and ensuring we remain legally compliant. Our Achilles accreditation also looked into our environmental impact and our efforts to minimise this, by gaining this accreditation it shows that looking after the environment is still at the heart of what we do here at Cotterill Civils.
What does this mean to us?
“We’re extremely proud of our ISO, Achilles and ConstructionLine accreditations.” says Andy Cotterill, Managing Director. “They show that quality is not just a concept for us, but a reality. Our policies and procedures document that, but our expert members of staff show it in how they work and particularly in how they engage with our customers.”